Embracing Technology for Better Ageing
By Srianee Dias
I get a lot of forwarded WhatsApp messages these days with advice about what I should be doing to stay healthy as a senior citizen. Frankly, I don’t like being constantly reminded of the fact that I am getting older, although I know it is true. I know, I know! I should exercise regularly, eat food that keeps my gut microbiome happy, keep my brain fine-tuned by playing word games, etc. and make an effort to be socially engaged. All this is great, but none of these wise guys (I presume they are guys) advise me on how I should cope with the complicated technology that is a part of everything I touch.
It is difficult to have an uninterrupted conversation with a friend now because even if you are sitting across the table at a coffee shop or restaurant with someone, their cell phone will ring, and they feel the urgent need to answer the call. Is someone dying? Don’t they have voicemail? Don’t they know it is rude?Gone are the days when one could do the laundry by operating a washing machine with the simple turn of a dial. Now, there are a myriad of choices to make on a touch screen (some completely unnecessary choices) before one can get the machine started. And when the machine breaks down, sometimes soon after the warranty expires (as it happened to me once) you will discover that it costs much more to repair this electronic marvel, than to buy a new machine. There are ovens that can be preheated with your smartphone while you are stuck in traffic. Is that really necessary? Why can’t your family wait patiently, or make some sandwiches for themselves?
Have you tried to get help from your phone company or
internet/TV carrier lately? You have to listen to a long menu and push the
appropriate button that will hopefully connect you with a human. No such luck!
You will more than likely be directed to a “Chat Bot” who will spit out
a list of possible choices on your computer screen for you to select. None of them match the question for which you
are seeking an answer. Meanwhile, you
have wasted over half an hour of your precious time. (Hey, we are senior citizens, we don’t have a
lot of time to waste…)
Sometimes if one says “Agent” or “Operator” one may get
connected to a human in a call center.
My son-in-law discovered, while being on an endless loop on the phone
with the German customs, that when he raised his voice and started swearing, a
human being picked up the phone!
Dear Reader, this is my advice to you: arm yourself with some
choice swear words before you attempt to solve a problem with a corporation on
the phone.
In the old days (sigh) it was possible to dial a number and be connected to a real person who would listen to your complaint and direct you to someone who would attempt to solve the problem for you. There are a few rare companies that still employ people who can do this. But, they are so few in my experience. I hope they don’t disappear altogether!
Now we have Apps for everything and QR codes! All this means is that we won’t be able to
function efficiently without a smartphone!
Is it any wonder that old folks want to shut themselves up in their homes and not venture out? But, that is not the answer! We have to “Bite the Bullet” and forge ahead. Bribe anyone you know, who is under 40, and have them teach you how to use the smartphone effectively. A smartphone can be used for a lot more tasks than simply passing on messages that are received on WhatsApp!
Time for true confessions now. Even though I know I should
embrace all this technology to gain control of my universe, I am still
reluctant to rely on a digital boarding pass when I travel. I like having a printed hard copy with me at
all times! I don’t trust digital
technology 100%. I’m not sure that I
ever will. I guess I am an analogue person at heart!
Note from Mahendra. Srianee did not object to my addition of the funny cartoons.